L’agilité en gestion des services informatiques – Contexte

La gestion des services informatiques (ITSM) se doit d’être actualisée afin de continuer à générer de la valeur dans un monde où l’agilité est de mise et que la priorité est donnée à la rapidité à mettre en marché des nouveaux services, produits ou fonctionnalités. Pour une organisation, le fait d’avoir des services informatiques efficaces […]


LA GESTION DES SERVICES INFORMATIQUES DANS LA « NOUVELLE NORMALITÉ » Le premier trimestre de l’année 2020 restera gravé dans la mémoire collective pendant plusieurs années à venir et les événements qui se déroulent aujourd’hui sont déjà des faits marquants dans l’histoire de l’humanité. D’ailleurs, « l’avant » et « l’après » pandémie sont maintenant des points de référence […]

Why we need stronger Governance of Information & Technology in a “New Normal”

By Svetlana Sidenko Business environment will never be the same Since mid-March 2020, we’ve had to cancel all business onsite activities and meetings. In less than a week, many business activities were put on hold, postponed or cancelled. As millions of others around the globe, those who still had their jobs, shifted toward remote work. […]

BRM Community of Interest – What’s a gathering like?

The Montreal BRM Community of Interest is organized by passionate, experienced BRM professionals who span over a multitude of BRM disciplines and industries within the IT sector. The goal is for Business Relationship Managers, Business Analysts, Project/Program/Portfolio Managers, and Senior IT Consultants / Professionals to have a forum in which they can learn and expand […]

How do women get a seat at the table?

When aiming to reach higher levels in business, women look up to inspiring and successful people, just like many men would do. However, one of the genders is more likely to be presented as a role model in almost every area. In terms of gender parity, influential leaders have come a long way since they […]

ITIL 4 Specialist: Create, Deliver and Support (CDS)

Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Written by David Lareau, IT Service Management expert. Most business units today rely on IT departments to operate normally, and the stability of IT is essential to keep the business running smoothly. The IT department must provide reliable, consistent, robust and adaptable IT services. I have summarized here a short list of action points that […]

First 100 Days Guide for the New IT Managers

BECOMING AN IT SERVICE MANAGEMENT PROFESSIONAL By David Lareau I started taking an interest in IT Service Management and the best practices suggested in the ITIL framework when I became a new IT manager. I was responsible of setting up a ticketing tool and establishing key indicators in order to monitor the performance of the […]