Three years from now, in 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization (,,,Gartner,,, ,,,Gartner ,,Report: 3 Steps to Agile IT Service Management, Mark Cleary, 27 May 2020). But what does it mean to have an Agile Service Management? How can we know that our ITSM is agile? We invite you to download and read the ,,,Gartner ,,report here and learn how to drive cultural change through agile ITSM practices.

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