Written by David Lareau

Are IT services just cost items? Can they contribute to the organization’s profitability and competitiveness by making it more agile, faster, lighter? IT is sometimes perceived as a controlling business function, difficult to change and therefore a blocker to the company’s efforts to evolve. What if we made the effort to say “yes” more often or “this is what we recommend…” rather than “no, it’s too risky/complicated/expensive”.

Here are some ideas that can help improve IT profitability:

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